FAQs

FREQUENTLY ASKED QUESTIONS

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A part is out of stock, when will it be available?

It takes 1 to 2 months before the return of a part in stock .

The waiting time varies depending on the model, some are produced infrequently

Can I place a pre-order?

No , the stock is available on the site during restocking.

I want a personalized piece, is it possible?

No, I'm not taking custom pieces anymore, sorry.

Are my pieces dishwasher and microwave safe?
Yes ! except for pieces with gold touches, this is specified on the product sheets

Can I scrub my piece with a sponge and soap?

Yes, your ceramics are totally waterproof and resistant to the rubbing of a sponge and soap.

How are PDFs calculated?

Shipping costs are calculated from the weight of the parts, they are specified before purchase.

For delivery abroad

contact me atelier-terre-sauvage@hotmail.com


I want to change the part I received, how do I proceed?

see General conditions of sale


A part of my package arrived broken, what should I do?

see General conditions of sale

If you have any other questions, don't hesitate to write to me!

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