FREQUENTLY ASKED QUESTIONS
A part is out of stock, when will it be available?
It takes 1 to 2 months before the return of a part in stock .
The waiting time varies depending on the model, some are produced infrequently
Can I place a pre-order?
No , the stock is available on the site during restocking.
I want a personalized piece, is it possible?
No, I'm not taking custom pieces anymore, sorry.
Are my pieces dishwasher and microwave safe?
Yes ! except for pieces with gold touches, this is specified on the product sheets
Can I scrub my piece with a sponge and soap?
Yes, your ceramics are totally waterproof and resistant to the rubbing of a sponge and soap.
How are PDFs calculated?
Shipping costs are calculated from the weight of the parts, they are specified before purchase.
For delivery abroad
contact me firstname.lastname@example.org
I want to change the part I received, how do I proceed?
A part of my package arrived broken, what should I do?
If you have any other questions, don't hesitate to write to me!